Frequently Asked Questions
Where does Mariot deliver?
Mariot delivers to every emirate of the UAE, and across the GCC to Saudi Arabia, Kuwait, Oman, Qatar and Bahrain. For delivery outside the UAE, contact us with your city for timing and cost. Shipping details →
How long does delivery take in the UAE?
Orders to the main UAE cities (Dubai, Abu Dhabi, Sharjah, Al Ain, Ras Al Khaimah, Ajman and Umm Al Quwain) are usually delivered within 4 to 7 working days. For remote areas, contact us for the expected time. Orders placed in the three days before Eid are delivered three days after the holiday.
How much does shipping cost?
Shipping is free on orders over AED 1,500. Below that it is charged by weight, from AED 49 for up to 5 kg to AED 220 for 91 to 120 kg. Full rate table →
Can I track my order?
Yes. Every order gets a tracking number to follow online, and on request we share the mobile number of the representative delivering it.
What is the return policy?
Regularly stocked items can be returned or replaced within 14 days of delivery if unused, in their original packaging and with the purchase receipt. Consumables cannot be returned. Faulty or incorrectly supplied items must be reported within 7 days of receipt. Return policy →
What should I do if an item arrives damaged?
Check the package in front of the courier, note any damage on the delivery receipt, take photos and keep all the packaging. Then contact customer service with your order number within 7 days of delivery.
How are refunds paid?
Refunds go back to the original payment method within 7 to 14 working days. For card payments, the bank can take a further 2 to 7 business days to show the credit.
Which payment methods do you accept?
You can pay by Visa or Mastercard (processed securely by Stripe), by Apple Pay or Google Pay on supported devices, in instalments with Tamara, or by bank transfer. Payment information →
Can I cancel an order?
Yes, contact customer service to cancel. An order that has already been processed for shipping is handled as a return.
Do you train staff to use the equipment?
Yes. Mariot trains customer teams on equipment use, covering safety procedures, correct handling, and basic and preventive maintenance. About Mariot →
How can I contact Mariot?
Call +971-4-288-2777 or +971-50-311-4080, or email support@mariot-group.com. We are based at Salah Al Din St, Dubai, and open Monday to Saturday, 9 am to 8 pm. Contact us →